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VA Launches New Wait Time Transparency Site

National VFW - 4/14/2017

The Department of Veterans Affairs rolled out a new website this week that will enable veterans to track which VA facility has the shortest appointment wait times, as well as to compare the quality of care between different VA facilities and private-sector providers. Veterans who reside in urban areas will benefit more from the new online comparison tool than veterans in rural areas simply because they have more VA facilities from which to choose, provided they are willing to travel the extra distance. VA also responded to questions regarding data accuracy, since everything listed is compiled from information received from the field, and no veteran nor the department wants a repeat of the secret waiting lists debacle from three years ago. VA gave assurances that there is only one tracking system now, which is constantly measured. The new VA site is expected to be improved over the coming weeks.

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